Terms & Conditions

Each Traveler agrees to: (1) carefully read and understand these Terms, any Travel Client Agreement or other agreement between the Parties, your Trip Documentation, and all correspondence between you and us regarding your Trip; (2) notify us promptly, and in any event within 24 hours from receipt, of any errors or omissions in your Trip Documentation; (3) contact us to arrange your Trip sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases; (4) make all deposits and payments per the schedules and dates set out in your Trip Documentation; and (5) review, remain aware, and remain up-to-date regarding travel warnings relating to your Trip by accessing the U.S. governmental travel advisory sites, as set out in these Terms.

You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.

If you do not understand any part of these Terms, please contact us in writing as soon as possible.

Suppliers are independent of Agency, managed separately, who provide Travel Services to you. Suppliers are not subject to Agency’s control — they are not employees, agents, representatives, or affiliates of Agency.

Agency is not responsible for any Supplier’s breach of contract, changes to Travel Services or routes, failure to comply with laws or regulations in any jurisdiction, or willful or negligent acts or omissions, which may result in price increases, delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.

Suppliers operate under their own terms and conditions, which are separate from these Terms. All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier. Your travel documentation identifies each Supplier responsible for providing your Travel Services. By paying for Travel Services, you consent to the use of those Suppliers.

Please read Supplier terms and conditions carefully — you are responsible for understanding and complying with the terms imposed by each Supplier, including: (1) payment of all amounts when due; and (2) rules and restrictions regarding the availability and use of Travel Services, including baggage allowances, check-in/check-out times, and age or height restrictions.

You understand that any violation of Supplier terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any amounts paid by you. Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.

If a Supplier declares bankruptcy, it may not be obligated to transport you or to provide refunds. Agency is not permitted to provide refunds to you for Suppliers who have declared bankruptcy and has no special knowledge about the financial condition of any Supplier.

Agency is not an insurance agent or provider. We advise travelers of the availability of travel insurance, which third-party insurance agents and providers offer to travelers in exchange for fees. We recommend that you buy such insurance to cover each Traveler.

You understand that your Trip may involve: (1) inherent risks and unplanned events; (2) fees for changes and cancellations; and (3) other unexpected costs, some of which may be NON-REFUNDABLE. You are responsible for choosing to buy (or not to buy) travel insurance.

If you choose not to buy travel insurance: (1) you accept all risks relating to your travel; (2) you may lose up to 100% of the cost of travel bookings, plus any cancellation and related fees; and (3) you waive insurance protection relating to your travel, including changes and cancellations, baggage delays and loss, supplier defaults, medical costs, accidents and emergencies, and any other damage, loss, cost, injury, and death.

You waive all claims against and indemnify Agency, its owners, directors, employees, contractors, advisors, agents, representatives, successors, and assigns for any damage, loss, cost, injury, or death relating to your decision to buy or not to buy travel insurance, any insurance policy you may choose to buy, or any claim your insurance provider may deny. This section survives termination of these Terms.

You understand that, as part of Booking any Travel Services, your personal information may be conveyed to Agency, Suppliers, and other third-party providers to accommodate your travel, and you consent to such use. Such personal information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.

Agency has no liability regarding: (1) the distribution of your information to any Supplier or other third party; or (2) any third party’s failure to protect your personal information. You authorize Agency to keep your personal information for as long as needed to provide Bookings and for a reasonable period thereafter.

Each Traveler grants to Agency an unrestricted, royalty-free, non-exclusive, worldwide license to use, in Agency’s discretion, Traveler’s name, image, and likeness, including any photo or audio or video recording, relating to a Trip for marketing, promotion, tagging, or any other lawful purpose on social media platforms, online locations, and Agency’s website.

Quoted prices are based on the precise inclusions provided in your Trip Documentation. Unless specifically itemized, prices do not include fees for airports, ports, visas, passports, meals, beverages, gratuities, seat assignments, upgrades, excursions, insurance, transfers, health or medical costs, or any other personal charges.

All Supplier prices and availability are subject to change without prior notice until you make full payment. However, even following full payment, you agree to pay additional fees that may arise for variable matters beyond our control, including fuel and other surcharges.

Agency has no responsibility for: (1) transparency or disclosure by any third party regarding its pricing; (2) price changes or variable fees; (3) currency exchange fluctuations; or (4) charges relating to foreign-currency transactions.

We reserve the right at any time to correct errors or omissions regarding prices, to re-invoice you at corrected prices, or to take any other corrective measures regarding your Bookings.

You agree to make full payment of deposits and other amounts due as agreed in your Trip Documentation. If you do not make full payment by its due date: (1) Suppliers may impose price increases, fees, or penalties; (2) Suppliers may cancel your Bookings; (3) Agency may cancel your Bookings; and (4) your previous deposits and other amounts paid may be NON-REFUNDABLE under Supplier terms.

You are solely responsible for consequences relating to your late payment or non-payment. If you request re-Booking, Agency will assist you with obtaining any refunds due; however, Agency may charge a NON-REFUNDABLE fee for re-Bookings.

Unless Agency provides prior written consent, we are not the “merchant of record” regarding your Travel Services, do not take possession of amounts you pay to Suppliers, and are not responsible for any refunds payable to you by Suppliers. Your payments are in U.S. dollars unless we notify you otherwise.

By submitting your credit or debit card to us, you confirm that: (1) you are an authorized user of that card; (2) you authorize us to charge your card for payments on due dates agreed in your Trip Documentation; and (3) you authorize us to credit to your card any amounts charged in error.

You are responsible for all costs relating to an incorrect card number, declined charges, insufficient funds, or a closed or expired card. In any such event, we have the right to suspend or cancel any Booking with no obligation to refund amounts paid.

You agree not to initiate, and you waive any right to pursue, any credit- or debit-card chargeback, reverse-charge, refund, or recollection for any reason, including delay, cancellation, refusal of entry, force majeure, or any other matter relating to your Trip, except in the case of fraud.

Even in the case of fraud, before initiating any chargeback, you agree to first address the matter directly with us in writing to give us a reasonable time to investigate and respond.

If you initiate a chargeback relating to any amount we validly charge without our prior written authorization, you agree to pay us for all fees and costs, including attorney’s fees and legal expenses, we incur to dispute and respond to that chargeback. This section survives termination of these Terms.

You agree to comply with Supplier terms relating to change or cancellation of Bookings. Supplier terms may not allow refunds if you change, cancel, partially use, or do not use Travel Services for any reason, including health matters, pandemics, weather conditions, terrorism, or political unrest.

If you change or cancel a Booking, you may be subject to: Agency fees of USD $25 per person per component; and Supplier fees, charges, or penalties.

We reserve the right to modify or cancel any Booking or Trip at any time if Supplier minimum occupancy requirements are not met. Independent bookings made outside of these Terms, including airline, rail, and other travel services, may be NON-REFUNDABLE and Agency has no responsibility for such bookings.

If you have any claim for refund or adjustment regarding your Trip, you agree to deliver it to Agency in writing, including full details and documentation. This section survives termination of these Terms.

Traveler’s failure to travel or show up for any Booking will be considered a “no show.” No shows are subject to: (1) change or cancellation fees of Agency; and (2) Supplier terms, which may include change fees, cancellation fees, and other penalties up to the entire cost of Bookings and Travel Services. Traveler is responsible for and agrees to pay all such fees and penalties.

Lodging accommodations are subject to availability at the time of reservation or check-in. Some Suppliers require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking.

Lodging amenities including air conditioning, elevators, bed size, connecting or adjacent rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas are not guaranteed at all properties and are not guaranteed to be operational or available during your stay. Refunds regarding amenities are the responsibility of the Supplier.

Airline tickets, once purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier terms and conditions. Seat assignments are based on availability at the time of selection — airlines may change seat assignments and aircraft at any time. Agency cannot guarantee seats in specific locations or next to each other.

You are responsible for confirming in advance: (1) airline policies and restrictions; (2) availability of airline ancillary services; and (3) paying all related fees. Agency is not responsible for any fees imposed by airlines, changes to aircraft or seat assignments, or schedule changes, delays, cancellations, and expenses due to weather, airline operations, or equipment failure.

You are responsible for any damage or loss caused by your acts or omissions and for full payment for any such damage or loss. Agency is not responsible for any costs relating to Traveler conduct or removal from any Travel Services.

Any Authorized Party may, in its discretion, refuse you any Travel Service or require you to disembark if they reasonably believe you are a danger to yourself or others, or if you engage in behavior that is socially disruptive, abusive, harassing, discriminatory, obscene, or contrary to applicable law.

“Authorized Party” means Agency or any Supplier, including owners, directors, employees, agents, and representatives, who provides to you Travel Services or related goods or services.

If you have disabilities or special needs that may require non-emergency special services, additional support, or disability accommodations, please advise Agency in advance of Booking. Agency will make all reasonable efforts to request assistance or arrange for appropriate services. However, Agency is not responsible for the failure of Suppliers to meet Traveler needs and expectations.

Countries outside the U.S. often apply different laws, rules, and accommodations for persons with disabilities or special needs. Travel destinations may have limited medical facilities and limited means to accommodate your disability or special needs. Please consult your health provider prior to planning or Booking your travel.

If you have food allergies or any similar conditions that may cause you harm during your travel (“Food Allergies”), please advise Agency in advance of Booking. Each Traveler with Food Allergies: (1) acknowledges the possibility of an elevated risk of reactions, delays, or disruption during travel; and (2) has sole responsibility for his or her Food Allergies and for performing all due diligence prior to, during, and following travel. Agency is not responsible for any harm or loss caused by any Food Allergy under any circumstances.

If you engage in any activity that may involve any risk of harm to your own or another person’s health or well-being, damage to property, or related costs (“Risk Activity”), you are solely responsible for your decision to engage in such activity. You assume all risks, costs, losses, liabilities, and claims relating to any Risk Activity and release Agency from all liabilities relating to any Risk Activity.

If you become ill or injured during a Trip, you will bear all responsibility for your well-being and treatment. You will be responsible for all costs, planning, and logistics regarding alternative travel arrangements and will not cause a delay or interruption regarding any Trip or otherwise burden other Travelers. You release Agency, Suppliers, and other Travelers from any liability relating to your illness, injury, missed flights or connections, travel delays, or unused Bookings.

You are solely responsible at all times for your baggage, personal items, and travel documents. Agency is not responsible for any damage, loss, delays, or other matters relating to your baggage, personal items, or travel documents.

As a general rule, Travelers traveling to or from any international destination must have a valid passport valid for at least six months beyond their date of return. Minor Travelers (age 17 and under) traveling without an adult, with a single parent, or with a non-parent adult may be required to carry additional authorizations and documentation.

Each Traveler is responsible for: (1) obtaining in advance all documents needed to enter, exit, or transit any jurisdiction; (2) ensuring all such documentation is current and in your possession; and (3) remaining familiar with the rules governing travel in each jurisdiction on your itinerary.

Agency will issue NO REFUNDS and will have no responsibility for any costs or losses incurred as a result of any Traveler’s failure to obtain or possess any passport, visa, or medical or other documentation. Even if all travel documents are complete, authorities in any jurisdiction may refuse or restrict entry, exit, or transit — such refusal will not be a justification for cancellation or refund.

The TSA requires all airline passengers to provide: (1) Secure Flight Passenger Data (SFPD); (2) full name as it appears on government-issued identification; (3) date of birth; (4) gender; and (5) redress number (if available). The name of each Traveler on all reservations must match the name on that Traveler’s government-issued identification.

Traveler is responsible for any fees and expenses incurred due to an incorrect name or denial of travel resulting from incorrect or non-matching information. Updated security requirements are available at https://www.tsa.gov/.

You are responsible for being aware of and complying with any restrictions relating to pandemics, epidemics, and other travel advisories. You warrant that you have reviewed and will continually check CDC and U.S. Department of State travel advisories, notices, and restrictions, which may change before, during, and after your travel.

Failure to comply with local laws and medical protocols may result in denial of boarding, termination of Travel Services, or entry/exit restrictions at the cost of Traveler. Refusal of entry, exit, or transit by any third party will not be a justification for cancellation or refund.

Jurisdictions may restrict entry for persons with criminal records. You are responsible for understanding all destination entry laws and for knowing if you or anyone in your party has a criminal record. Agency does not inquire into Traveler criminal records in the interests of privacy.

You are responsible for knowing, understanding, and complying with applicable laws in each jurisdiction regarding possession and use of restricted or illegal products and materials, including animals and animal products, plants, cultural artifacts, alcohol, tobacco, firearms, weapons, flammables, explosives, and drugs or substances that may be restricted in some jurisdictions.

All air passengers are prohibited by federal law from bringing hazardous materials aboard aircraft. Violations can result in imprisonment and significant fines under 49 U.S.C. 5124. Restrictions on hazardous materials are listed at https://www.tsa.gov/.

We make no representation or warranty, express or implied, regarding the pricing, value, quality, suitability, fitness, safety, or provision of: (1) Travel Services provided by Suppliers; or (2) Booking and other services that we provide to you, which we provide “as is.”

We have no liability to you for any claim of damage or loss arising from any act or omission, negligent or willful, of any Supplier, Traveler, or other third party. We have no liability for any indirect, incidental, consequential, punitive, exemplary, or special damages.

If any decision-making authority awards you damages against us, those damages will be limited to the total commissions we collect for making Bookings for you for the Trip during which the damages arise. This section survives termination of these Terms.

You agree to indemnify and hold harmless Agency and its owners, directors, employees, contractors, agents, representatives, advisors, successors, and assigns from all third-party claims, damages, and costs, including attorney’s fees and legal costs, arising from: (1) these Terms or Travel Services, including the claims of any Traveler on behalf of whom you sign and accept these Terms; or (2) any act or omission relating to these Terms or Travel Services by you or any Traveler on behalf of whom you sign and accept these Terms. This section survives termination of these Terms.

“Force majeure” means: (1) governmental actions; (2) fires, floods, storms, pandemics, epidemics, or other acts of God or nature; (3) wars, terrorism, insurrections, riots, or strikes; (4) failures of water, power, or communications utilities; or (5) any other cause beyond the reasonable control of either Party.

Unless otherwise required by applicable law, Agency is not liable to you and will not provide any refunds caused by delay or non-performance due to any force majeure. If Agency or any Supplier is affected by a force majeure, it may vary or cancel any itinerary or arrangement without notice, and you will remain responsible for all alternative travel arrangements.